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Cancellation and refund policy
Tell us first, we stop the next renewal, and you keep everything you paid for until the period ends.
In short
To cancel, contact WavyCloud first, with Request cancellation on the Billing page or an email to hello@wavycloud.com from the workspace owner's address. We confirm within one business day. Cancelling stops the next renewal; your plan keeps working until the end of the period you already paid for. We don't refund unused time, except under the Make-It-Rain Guarantee, for billing mistakes, and when a renewal goes through after you asked us to stop it. Ask for a refund with the refund request form.
How to cancel
Cancelling starts with a message to us. Cancellation isn't self-serve, so nothing ends by accident and someone checks that the right workspace stops renewing.
- Contact us. The workspace owner chooses Request cancellation on the Billing page, or emails hello@wavycloud.com from the owner's address with the workspace name. You can also tick "Also cancel my subscription" on the refund request form.
- We confirm in writing within one business day. No call, no offer to sit through. If we need anything, it's to make sure the request came from the owner.
- We stop the next renewal. The Billing page then says "Cancelled" and shows the date your plan ends.
The Stripe billing portal still handles cards, invoices and receipts. It doesn't cancel.
When cancellation takes effect
Cancellation never cuts a paid period short. It takes effect at the end of the billing period you've already paid for: the current month on monthly billing, the current year on annual billing.
- Until then, nothing changes. Every tool, report, alert and month of history on your plan keeps working, and support stays the same.
- After that, you're not charged again. No renewal, no final invoice.
- Your workspace stays. It moves to the base plan's history window. Older history is hidden at once and deleted after a 30-day grace period, so if you come back within 30 days it's still there.
- Ask before your renewal date. A request we receive before your renewal date stops that renewal, even if we confirm it after. If the renewal charge goes through anyway, we refund it in full. A request we receive on or after the renewal date stops the following one.
Free trials
A trial without a card ends by itself on day 14 and nothing is charged. If you added a card, ask us to cancel before the trial ends and you won't be charged.
Annual plans
An annual plan runs to the end of the year you paid for. We don't refund unused months, except under the guarantee below.
Monsoon
Monsoon has a 3-month minimum. After that it runs month to month, and a cancellation request stops the next monthly renewal. If your Monsoon agreement says something different, the agreement wins.
Switching plans and deleting a workspace
Moving to a different plan isn't a cancellation. Change plans on the Billing page or email us. To delete a workspace or your account, cancel its subscription first: the app won't delete a workspace that's still set to renew.
Missed payments
If a payment fails, Stripe retries it. While it retries, your plan keeps working. If the last retry fails, the subscription ends and the workspace moves to the base plan.
Refunds
Cancelling stops future charges. It doesn't refund the period you're in, because you keep full access until it ends. We do refund in these cases:
| Case | What we refund |
|---|---|
| Make-It-Rain Guarantee (Drizzle and Downpour) | Use WavyCloud for 30 days. If it doesn't surface at least 3× its price in wasted ad spend or missed sales, ask within 30 days of your first payment and we refund that payment in full. Keep the reports. |
| A renewal you asked us to stop | The full renewal charge, when your request reached us before the renewal date |
| Billing mistakes | A duplicate charge in full, or the difference when we charged the wrong plan or amount |
| Where the law requires it | Whatever the law gives you, if it's more than this policy |
Monsoon's guarantee is a credit, not a refund: if your first custom automation isn't live within 14 days of kickoff, your next month is free.
How to ask for a refund
- Fill in the refund request form, or email hello@wavycloud.com with the account email, the charge date and the amount.
- We reply within one business day with a decision or a question.
- Approved refunds go back to the card you paid with, through Stripe. Your bank usually takes 5 to 10 business days to show it.
Changes to this policy
If we change this policy, we'll update this page and its date. A change never applies to a period you've already paid for.
Contact
Questions about a charge or a cancellation: hello@wavycloud.com. WavyCloud Inc., 306 W Redwood St, Ste 200, Baltimore, MD 21201, USA.